POPIA Privacy Notice

1. Responsible Party

This privacy notice applies to Old Hands (Pty) Ltd, registered in South Africa under Enterprise Number 2026/749829/07, with its registered address at 190 Ouklip Road, Helderkruin, Roodepoort, 1724 ("Old Hands", "we", "us").

Old Hands is committed to protecting the privacy of personal information in compliance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, and the Promotion of Access to Information Act (PAIA), Act No. 2 of 2000.

2. Information We Collect

When you submit an inquiry through our website or engage us for professional software engineering and managed services, we collect:

• Full Name and Corporate Job Title
• Corporate Email Address and Direct Telephone Number
• Company / Trading Entity Name
• Details of your systems, architecture, or project inquiries voluntarily provided by you
• Standard technical connection metadata (IP address and timestamp) for audit and security logging

3. Purpose and Lawful Basis for Processing

We process your personal information strictly for legitimate commercial and engineering purposes:

• To respond to your technical inquiries and schedule discovery discussions
• To prepare written scopes, architecture reviews, and engineering agreements
• To manage ongoing technical communications and production support escalation
• To comply with statutory record-keeping obligations under South African law

We do not sell, rent, or trade personal information to third parties, nor do we use your details for unrequested marketing or advertising lists.

4. Retention and Security

Personal information collected through website inquiries is retained only for the duration required to address your request and any ensuing contractual relationship, or as mandated by South African statutory retention requirements (including SARS tax and company record rules).

Data stored on our systems is protected by strict access controls, encryption in transit and at rest, and is restricted to authorised personnel who require access to evaluate your technical requirements.

5. Your Statutory Rights

Under Sections 23 and 24 of POPIA, you have the right to:

• Request confirmation of whether we hold personal information about you
• Request a copy of the record or description of the personal information held
• Request the correction, destruction, or deletion of personal information that is inaccurate, irrelevant, excessive, or obtained unlawfully
• Object, on reasonable grounds, to the processing of your personal information

6. Information Officer & Inquiries

To exercise your rights under POPIA or to lodge an inquiry regarding our data handling, please contact our nominated Information Officer:

If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za (POPIAComplaints@inforegulator.org.za).